Archive for February, 2010

Recruiting from the Trenches – a First Hand View of the Job Market by a Top Los Angeles Recruiter

Tuesday, February 23rd, 2010

UnemploymentWith nationwide unemployment still hovering just below 10%, and California well above 12%, we anticipate a long road ahead before employment returns to pre-recession levels. Some economists predict 3-5 years, at the soonest. What does that mean to the unemployed jobseeker, or the employer looking to re-hire?

For this post we invited our Recruiting Manager, Angela Showell, to share her perspective on what lies ahead.

Recruiting Trends

Most people tend to agree that, as a nation, our economy continues to slowly recover.  However, because California is among the states that was hit the hardest during the market’s downward spiral, I continue to hear a number of concerns from job seekers as well as employers.  The California job market (and most job markets on the whole) are still saturated with an abundance of candidates, a number of whom tend to be largely overqualified for the positions to which they apply.

This results in both the jobseeker(s) as well as employers and hiring managers being equally weary regarding what this ultimately means.  From the jobseekers perspective, especially considering that in many scenarios, days have turned to weeks and months of searching, they’re very nervous that employers are looking to capitalize off of knowing that people are desperate by offering the minimum salary to someone with the maximum skill set.  The opposite side of that coin is that employers feel that, due to desperation, many candidates will accept their (underpaying) positions and leave as soon as the economy rebounds and another higher paying position surfaces.

I know that sounds pretty grim and may not leave a lot of people feeling very optimistic, but there is good news!  In spite of these concerns, I can honestly say that my experiences with both sides directly contradicts what each side is expecting of the other.  Candidates really want the opportunity to come into a new company or environment, and to show off why they deserve to be there. They want to “earn” their keep as well as their pay, even when it’s much less than what they’re accustomed to making.

Similarly, the employers and hiring managers with whom I do a lot of business look forward to the opportunity of having someone who would normally be considered overqualified, come in and really boost the team and the company.  They would then pay the new hire accordingly, often adjusting job title and description to match the caliber of the candidate.

In sum, I’ve always believed that you get out of something what you put into it.  Even when tragic circumstances, like the worst economy in modern history, bring us together it’s something we all have in common and it’s a very interesting bond.  I believe that what will truly help us evolve and move past this terrible set of circumstances is to wipe the slate clean, stop comparing apples and oranges (i.e., previous jobs and future jobs / previous employees and future employees) and let’s give each other the benefit of the doubt so we can move on with a positive view.Thank you.
Angela Showell
Recruiting Manager, CPEhr

Case Study, Part II – Medical Practice Reduces Risk Through HRO

Monday, February 22nd, 2010

Our last post introduced a growing medical practice with their share of Human Resource challenges. In this second and final post, we ‘ll look at the HR solutions offered by CPEhr and the concrete results they experienced.

HR Solutions

Upon entering the HR Outsourcing relationship with the practice, a CPEhr Human Resources Specialist immediately began to review their policies and employee documentation. Many gaps in employment protocol were identified. An array of new employment forms were created, compliant procedures were implemented and new guidelines were put into practice. The Director and Office Manager received training on proper employee review and termination procedures, and their designated HR Specialist was invited to attend exit interviews and assist in the termination process.

“I have run the office for more than a decade,” says the Director, “But knowing CPEhr is here to guide me through all employee matter offers tremendous peace of mind. Now, instead of being distracted by minor personnel issues, I can focus on the practice. CPEhr has truly become our partner.”

The most critical assistance occurred when the practice decided to outsource their billing function and to layoff the entire department. CPEhr assigned several HR staff to assist in the layoffs, with proper termination procedures, protocol and severance packages that were in the best interest of both the practice and the employees. The Director sums up the incident succinctly: “We could never have done this on our own.”

Real Results

Since joining CPEhr, he feels that the day-to-day protection he experiences in the area of employment exposures is immeasurable. “I now have tremendous peace of mind. CPEhr has become our ‘go-to resource.’ Without this type of relationship we end up making our own decisions, without proper knowledge of the law, and will ultimately make a mistake. You think you can use common sense, but common sense and the law rarely match!”

The Director says the benefits of CPEhr were immediately realized, as the new systems and processes were implemented and functioning within 30-60 days. “I recognize the reality that as the practice grows. So too would the need to hire an HR Manager. However, by outsourcing to CPEhr , we don’t need to spend the money on another hire and can use those funds to invest back into patient care and clinical research.”

HR Outsourcing Case Study – Medical Practice Reduces HR Risks Through HRO

Thursday, February 18th, 2010

human resources outsourcingSometimes change is hard. But when this medical practice recognized their existing HR systems were inadequate in the face of rising employment challenges, they selected a HR Outsourcing and Professional Employer Outsourcing relationship to assist them in reducing their HR risks and exposures. Our next two posts will look at their challenges, and the solutions offered by CPEhr.

Company Background

This medical practice was founded in 1980 with the mission to provide the highest quality health care combined with clinical research and education. It is currently one of the few cardiovascular practices in the country that balances private practice with academic medicine, and runs one of the world’s largest cardiac transplant programs. They currently employ over 30 employees, but are opening two more locations and are expecting to significantly grow their employee base in the coming months.

It was obvious to the Executive Director of this prestigous medical practice that his time would be best spent on providing superior patient care and conducting scientific research. Managing employee issues should have been the last thing on his mind. Unfortunately, it wasn’t.

Business Challenges

As the practice grew in size and prestige, the Director recognized the critical role Human Resources played in his practice. “We do not have a dedicated HR staff,” he explains, “But I understand that human resources can’t be put on the back burner. HR is still a critical part of our practice.” With the lack of sufficient internal HR resources they struggled to standardize employee practices and stay abreast of changing employment regulations. While the Director and his Office Manager continued to personally handle the employee relations, an incident pushed them to consider outsourcing their human resources to a professional firm.

An argument ensued between two front office staff, and the altercation ended with one employee threatening to physically harm the other. The event was witnessed and the employee was let go. A short time later she sued the practice for race discrimination. Even though, at the time, the Director was sure he was doing the right thing, he ended up in an 8 month lawsuit with the EEOC that cost him hundreds of hours of time and distracted him considerably from running the practice. While he ultimately won the case, he realized it was time to work with human resource professionals. He needed a firm who would help him structure an HR system to prevent this from recurring, and to take over the administration of a lawsuit if one ever occurred again in the future.

“As our firm continues to grow and we open new offices, managing the staff in multiple worksites is only going to become more complicated,” he says. He invited CPEhr to present their outsourcing HR solution, and quickly engaged their services.

Our next post will review the HR solutions implemented by CPEhr.

Employee or Independent Contractor – Would Your Company Pass an IRS Audit?

Tuesday, February 16th, 2010

According to the U.S. Government Accountability Office (GAO), the IRS claims to lose millions of dollars in uncollected taxes each year due to independent contractor misclassification by employers. As such, as part of a national research project on employment taxes, the IRS is scheduled to audit 6,000 randomly selected companies ranging from large to small firms and even non-profits. The goal of the program, which is scheduled to last from 2010 to 2012, is to create a scoring system for employment taxes. The audit will focus on the following items: failure to file, fringe benefit issues, executive compensation (including stock options) and employees misclassified as independent contractors.

The IRS sets forth clear eligibility guidelines for what determines independent contractor status. The following is taken directly from the IRS website:

Common Law Rules

In determining whether the person providing service is an employee or an independent contractor, all information that provides evidence of the degree of control and independence must be considered.

Facts that provide evidence of the degree of control and independence fall into three categories:

  1. Behavioral: Does the company control or have the right to control what the worker does and how the worker does his or her job?
  2. Financial: Are the business aspects of the worker’s job controlled by the payer? (these include things like how worker is paid, whether expenses are reimbursed, who provides tools/supplies, etc.)
  3. Type of Relationship: Are there written contracts or employee type benefits (i.e. pension plan, insurance, vacation pay, etc.)? Will the relationship continue and is the work performed a key aspect of the business?

Understanding the Implications of Misclassification.

Employers should understand the implications of misclassifying employees as independent contractors.  Employers who misclassify employees as independent contractors may find themselves responsible for employment taxes and penalties, as well for various benefits that the misclassified employee may be eligible for such as health insurance, pension, vacation and sick benefits, worker compensation, unemployment, etc.  It is important for employers to review their 1099s, identify independent contractors who may be misclassified and reclassify them appropriately.

The “Twenty Factor Test”

Perhaps the most famous determinant of independent contractor status is the IRS’s 20 Factor Test. The IRS created the test as a tool to help employers identify if their worker is an independent contractor or employee. Although, a worker does not necessarily have to meet all 20 factors to be considered either an employee or an independent contractor, it is important to view the circumstances of each individual case. You can download a copy of the 20 Factor Test here.

For more information on independent contractor classifications, please contact CPEhr for a complimentary qualification consultation.

Thi Ha, HR Account Manager at CPEhr, contributed to this post.

Disclaimer

Employee Training – Selecting the Right Topics and Methods

Thursday, February 11th, 2010

In our last post we discussed several reasons why training is vital for the success of any business. However, there are many areas that need training and the challenge is to choose the most important topics for our businesses. As budgets are limited, companies need to selectively choose the most relevant topics, and those that will produce the greatest return on investment. Another question to be asked is, What vehicle or medium is appropriate for employee training?

In this post we will explore some ways to select training areas and methods.

Selecting Areas to Train

Determining the areas in which to provide training requires an evaluation of those areas of your business that can create opportunities for growth. Once they have been identified, you can then begin providing the training to capitalize on them. On the flipside, you need to see where potential liabilities might lie and train employees to avoid them.

Core Activities Training

This includes training to keep your employees updated in the areas in whcih they work. For example, if you are a software provider and your programmers need to learn cutting-edge programming language or tools, you should consider providing them with a few days of training. With their new found skills, they will provide more comprehensive services and enhance your software products.

If your business is service oriented or customer-facing, programs to educate your employees on how best to interact with customers is essential. Communication, customer service, listening skills, and more are all things that need continual review and brushing-up. The quality of your service will reflect the amount of training your employees receive in these areas.

Management Training

Managers certainly need to be educated on the myriad issues they deal with daily. From motivating staff to managing difficult employees, the list of issues is immense. Providing ongoing education, for even just one or two hours a month, will ensure that your managers learn leadership kills, working with diverse cultures, hiring/firing, discrimination, work laws, safety and more.
In all areas, it’s important for senior management to listen to managers and employees and hear what they think is important. As they are your people on the ground, they are likely well attuned to what they really need to learn.

Selecting a Training Medium

Providing in-person training is definitely ideal with all participants interacting and engaging each other. However, this is not always feasible. In large companies with teams of employees scattered across the globe, sometime using E-learning or webinars will be a highly effective option.

As always, working with your employees to discover what methods work best for them will ensure they learn what they need to.

Creating a Training Program

It is not always practical for small employers to create and implement their own training programs, as the time, staff, and financial resources required are not always available. Procuring the services of an outside training firm is usually a more cost-effective and practical solution. For more information on CPEhr’s Management Training Courses, please contact us at 877-842-4987.

Employee Training — Taking Your Business to the Next Level

Monday, February 8th, 2010

Human Resources OutsourcingWhen you, the employer, deliberately choose to develop your staff, you are investing in the solidarity of the company as well as your people. When you train your staff, you provide more meaning for people at work, and you build and strengthen the skills, processes, and knowledge development that your organization will need in the future. In our January webinar we explored the business value of training: why it is important, why it works, how it can strengthen your company, and how it can even increase profitability while reducing overhead”

Employee Training — Taking Your Business to the Next Level

A prevalent attitude among business owners is that their employees will just “learn on the job”.  This might sometimes be true, but more often than not, employees who are not properly trained can become a liability to their company. On the flipside, employees that are indeed trained properly can prove to be a most valuable asset.

Reasons to Train

There are many reasons to train employees, and with the recession lingering, we will focus on how training can affect your bottom line.

Keeping the Customer Happy

For customer-facing industries, it’s clear that if your employees are not properly trained in whatever service you are providing, your business will be short-lived. If customers are not getting the service they came for, and more importantly, they are not being treated professionally and pleasantly, they will not remain clients for long.  The chairman of Marriott Hotels, Bill Marriott Jr. summed it up when he said about employees “train them, show them you care…they will treat the customers right. If the customers are treated right, they’ll come back.”
Even in businesses where employees don’t directly interact with customers, training will ensure that the product or service always meets or exceeds the standards expected by the customer.

Additionally, with technology advancing on a daily basis, employees need to learn a slew of new things to continue producing at a profitable level. Things like social media, supply chain software and advanced engineering and software tools are just a few items on an ever-growing list of must-knows to remain in the game.

Remaining Competitive in a Global Environment

With businesses competing in global markets, employees need to be aware of various cultural issues that can come up when working with foreign clients or partners. Behavior or communication that is deemed appropriate in the United States might be completely inappropriate elsewhere. At best, actions and symbolisms might have completely different meanings in foreign cultures. This lack of knowledge can result in botched business deals or unsuccessful marketing campaigns.

Avoiding Lawsuits and Liability

As we all know, the last thing any business wants is a lawsuit. Aside from all the bad press which might impact business, the actual lawsuit can be very costly (especially if you lose) and time-consuming.

To avoid this, managers need to be properly trained in areas such as:

  • Sexual-Harassment
  • Discrimination Laws
  • Hiring and Firing Procedures
  • Overtime
  • Workplace Violence
  • Safety Laws

Obviously this is a partial list, but the point is clear. To avoid lawsuits, managers and employees need to be trained in proper workplace conduct.

Keeping the Employees Happy

All businesses want their employees to be highly productive, use their creativity in dealing with challenges and give their utmost in making the business succeed.

The only way this will happen is if employees feel valued and appreciated. Training them in safety issues, core areas of activity, etc. all send a message to them that they are of value. When they feel that the business cares about them (by providing them with the tools and training they need to succeed) they will become the employees that all companies wish for.

Of course, if employees are happy they are also less likely to look elsewhere for work. As replacing an employee can cost up to 60% of that employee’s salary, investing in training can be a more cost-effective option.

In summary, training can go a long way in increasing productivity and decreasing unnecessary costs.

In our next blog we will look at how to choose the type of area of training your business most needs as well as the various training options.