Archive for February, 2012

Three Creative Benefits You Can Afford to Give Your Employees

Monday, February 27th, 2012

The lines between work and personal lives are blurring for many employees. They’re seeking balance between the two, and are finding value in the ability to choose the specific benefits that best meet their needs. And employers are learning that, when chosen and implemented effectively, benefits can demonstrate leadership’s concern for the well-being of employees, reinforce cultural values, and foster deeper employee engagement.

According to James Berkeley, Director of Berkeley Burke International, however, there’s still a disconnect. “The decisions made regarding what benefits to offer are often based on subjective viewpoints, viewpoints that are far removed from the actual needs of employees.” Rather than assuming you know what your employees want, Berkeley suggests you ask them. Though answers will vary, most employees are interested in benefits in the following three areas:

  • Healthy Living and Wellness Benefits. Susan Combs, President of Combs & Company, “The biggest benefit that employees ask for is gym membership reimbursement.” Wellness programs like WalkingSpree–which creates walking clubs, assigns teams and creates competitions–are another great way to motivate and engage employees to live healthy (thereby reducing your health care costs).
  • Flexible Work Options. Telecommuting and other forms of flexible work options make employees healthier and happier.  And as Sara Sutton Fell, Founder and CEO of FlexJobs points out, studies show that, “Employers who offer flexible schedules and alternatives to the traditional nine-to-five not only see higher productivity, but also save on health-related benefits they already offer.” Stanford University conducted a big study that showed that telecommuters were four percent more productive than office workers, working more hours and taking a larger workload.
  • Perks You Can Afford. Great perks aren’t just for the guys in Silicon Valley. Many companies–big and small–bring in a massage therapist who offers chair massages to employees. Convenient and relaxing, this perk costs the employer nothing and might just keep employees in the office longer. Others offer their employees access to concierge services, like those offered by VIPdesk, with exclusive around-the-clock access to city-specific insider insights and the “inside scoop” on special offers and access.

 

Clearing The Great Leadership Hurdle

By offering benefits that are actually competitive, an organization can set itself above the competition–and build a strong culture of engagement and motivation. But as Eddie Trieber, CEO of HRI, points out, “Getting there requires the support of leadership–and there are a few common concerns that need addressing.” Leaders are often focused on Costs, Immediate Benefit, and Employee Utilization. It’s up to you to deliver on these key points.

Guest Contributor: Kyle Lagunas is the HR Analyst at Software Advice – which reviews products offered by various HR software vendors. Kyle reports on trends, technology, and best practices in human resources and recruiting.

Rising Workers Compensation Costs and What Employers Can Do to Prevent It

Thursday, February 23rd, 2012

After years of stable insurance rates, 2012 California workers’ compensation rates are expected to rise significantly. On November 4, 2011, Insurance Commissioner Dave Jones approved an average increase of 37% to the pure premium rates and a claims cost benchmark of $2.30 per $100. The claims cost benchmark reflects the expected average cost of claims based on total California payroll, i.e. total claims cost/total payroll.

Twice a year the WCIRB advises the insurance commissioner on how costs are developing within the California’s workers’ compensation system and in turn, the commissioner advises insurance companies whether  they should lower, raise or maintain their rates. Explaining the rate increases, Commissioner Jones held a public hearing at the end of September, 2011 stating that the WCIRB is restructuring how the state’s rates are calculated. Additionally, most carriers are experiencing increasing expenses and reduced profits due to rising insurance claims costs and operating expenses. Industry data for 2010 shows the combined loss ratio at 128%. That means, for every dollar an insurance company collected in premiums, it spent $1.28 in claims and expenses.

While the 2012 increases are viewed as bad news for employers, Jerry Azevedo, a spokesman for the Workers’ Compensation Action Network, a group that represents the interests of employers, offered the following perspective: “The [new] filing means rates are essentially where they need to be to cover the cost of claims, which has been increasing substantially in recent years. This is a methodology that we think adds  transparency. This is the first rate decision or advisory rate published by the insurance commission under the new methodology established by the bureau and our organization believes the new methodology is good for employers because it adds transparency and it’s clearer and more informative for employers to expect where rates should go heading into the next year.”

Protecting Your Business Against Rising Premiums

The best way to offset increase in premiums is to maintain a safe work environment, which will reduce the occurrence of workplace injuries, and ultimately lead to a reduction in the company’s experience modification rate (Ex Mod). Employers with a favorable Ex Mod (less than 1.0) will gain the benefit of having their Ex Mod applied to base rates resulting in lower premiums, as well as being eligible for additional credits or discounts offered by the insurance carrier.

Below we offer four fundamental practices that will directly impact your workplace safety and ultimately, your insurance costs:

1. Implement an Injury and Illness Prevention Program (IIPP)
Not only is an IIPP a necessity for regulatory compliance,* but a
well designed IIPP will also help to minimize injuries and related
costs. An IIPP should address key items including responsibility
for overseeing the safety program, communication with employees,
employee compliance with the program, hazard (risk) assessment
and correction, accident investigation, safety training and
recordkeeping.
*All California employers are required by Cal/OSHA to have an Injury and Illness Prevention Program in place. Federal OSHA is currently considering a similar requirement.

2. Make Safety Everyone’s Job
While it is necessary to designate specific individuals to administer
the IIPP, it is also important to emphasize the company-wide shared
responsibility for safety. In order for an IIPP to be effective, everyone
from top management to supervisors and employees must buy in to
and support the program. Make sure that managers and supervisors
are adequately trained regarding company safety policies so that
they can help to enforce these policies with their employees. Involve
employees in the safety program, encouraging them to make safety
suggestions, assist with hazard identification surveys and job hazard
analysis. This creates a sense of employee ownership of workplace
safety issues. Also consider incorporating safety into performance
evaluations and bonus programs.

3. Consider a Safety Incentive Program
When done right, an incentive program can be a valuable addition
to the company’s overall safety program. Be wary of programs that
discourage injury reporting; instead, try implementing a program that
uses positive reinforcement, rewarding employees for contributing
to workplace safety by making safety suggestions, following safe
work practices and assisting with hazard identification efforts.

4. Consider Outsourcing Safety Administration
Many organizations attempt to institute an effective, cost efficient
Risk Management Program in an effort to reduce workplace
injuries. These programs may be difficult to implement, often
with unproductive and costly results. Consider contracting with a
Human Resources Outsourcing firm that employs safety specialists
to assist you in the creation and implementation of an effective
safety plan. Contact CPEhr’s Risk Management Department for
more information.

2012 Employment Law Updates – a Free Webinar

Tuesday, February 21st, 2012

We are proud to present our free HR webinar topic, THIS COMING THURSDAY, FEBRUARY 23rd.

In the final months of 2011 dozens of new employment laws were passed that directly impact the practices of businesses throughout the country. Are you up-to-date with all the changes??

Employment case law is constantly changing – don’t get left behind! In the final months of 2011 dozens of new laws were passed that directly impact the practices of employers.   This informative seminar will bring you up to speed, and address the latest in employment law that effect employers.  While addressing several federal case laws, this webinar will also focus on updates and changes specific to California employment law in 2012.

If you have not yet registered, this is a final reminder to join us this coming Thursday, February 23th as we discuss:

“2012 Employment Law Updates”

This informative seminar will bring you up to speed, and address the latest in employment law that effect employers. Cases and topics to be covered include:

  • The Wal-Mart case and the effect it will have on class actions
  • The status of the Brinker case
  • New Anti-Wage Theft law
  • Additional pregnancy disability leave protections
  • New background check laws impacting employers
  • Plus several new laws impacting California employers

This webinar will be presented by Scott A. Freedman, Esq. Partner at MORRIS POLICH & PURDY LLP.

Date: Thursday, February 23th

Time:  12pm – 1pm (PST)
Cost:  FREE

Health Care Trends Part II: Creative Solutions to Rising Costs

Wednesday, February 15th, 2012

In our previous post, we discussed the rising cost of medical insurance and other health insurance trends.  In this post, we examine various potential solutions to the complex challenges of financing health care coverage.

Accountable Care Organizations

An Accountable Care Organization (ACO) is a network of health care organizations, hospitals and doctors that unite in order to provide coordinated medical care to patients. Until recently, health care in America has mostly been fragmented. Hospitals, pharmacies, skilled nurses, primary and specialty doctors operated as separate entities across the health spectrum. ACOs, born as a result of the Health Reform Act, are meant to integrate, coordinate and be held accountable for an individual’s health care, generating better medical outcomes at lower cost.

Studies performed on current ACOs including Mayo Clinic, Cleveland Clinic and Intermountain indicate that delivering efficient health care would help reduce health care costs in California by 50%. By driving out inefficiencies, reducing unnecessary hospital admissions and applying the best approaches to clinical care, ACOs provide a promising picture of affordable health care.

Micro Market Networks

Micro Market Networks operate in a similar vein to ACOs, without being quite as integrated. Many insurance companies, including Blue Cross, Blue Shield, Health Net and United Healthcare, are working on the initial phases of Micro Market Networks, with the intent to eventually provide self-contained health care within the health care system. The result is that health care plans would be structured around a single health care system in one region. An individual’s health insurance company may offer a variety of options including the purchase of an independent plan that only includes access to a particular group of self-contained health providers. The expectation over the coming two years is that many regional networks of this sort will develop. The hope is that these Micro Market Networks will operate in a similar fashion to ACOs, improving efficiencies and driving costs down.

Insurance Companies Purchasing Providers

In the past, insurance companies developed business relationships or partnered with health care providers. A new trend, driven by the business and economic realities of health care reform, is that insurance companies are actually purchasing health care providers. Over the past year in Southern California, Anthem purchased the CareMore medical group and United Healthcare purchased the Monarch medical group in Orange County. These are two examples of entities uniting with the expectation of improving health care outcomes and lowering costs concurrently. Whether this type of endeavor will indeed be successful remains to be seen.

Facing an uncertain future, employers encounter the challenge of determining health care coverage policies for their companies. Keeping informed and mindful of health care trends will facilitate effective decision-making. Projections indicate a steady rise in health care costs, which those with an optimistic outlook anticipate will be offset as various potential solutions develop, reducing expenses and providing better quality care.

 

2012 Health Care Trends, Part 1

Monday, February 13th, 2012

The face of American healthcare in 2012 is changing. Various reforms have already been implemented and others are pending. Current political debates, opposition movements and pending court cases regarding health-care reform all point to an uncertain 2012. Despite the changes overshadowing the future of the US healthcare market, employers have no choice but to continue managing these costs for their companies. Employers and human resources professionals that are well-informed about health insurance trends will be better suited to determine the policies that will be of greatest benefit to their companies. Particularly in states like California, human resources must attempt to stay ahead of the curve, since insurance costs in the state typically outpace most of the country.

Projected Health Care Costs

According to the Aon Hewitt 2011 Health Care Trend survey, national medical care costs are projected to increase by 10% in 2012. In California, employers may have to shell out an additional 12% for healthcare costs, according to the California Health Care Foundation (CHCF) annual survey of December 2011. Healthcare inflation is increasing at levels of 3 or 4 times the degree of national inflation. The expectation is that these trends will continue, creating concern for employers as well as employees struggling to afford medical coverage.

According to recent studies, rising insurance premiums may drive many employers to discontinue offering health coverage to their employees, opting to pay a penalty instead. In June 20122, the McKinsey Survey contacted 1300 employers on the CEO or CFO level. The survey found that 30% of all employers were likely to drop their health care plans; of those employers with a “high awareness” of the details of health care reform that increased to 50%. Ostensibly, seemingly high fines of $2000-3000 would be enough of a deterrent to prevent employers from discontinuing coverage for employees. However, in truth, such penalties represent only about one quarter of the health insurance costs these employers would have to pay.

California Trends with Co-Pays and Deductibles

According to the CHCF, higher co-pays and deductibles are also on the rise; a trend that is likely to continue. Some interesting statistics pertaining to California health insurance programs highlight this trend as employers look for creative way to reduce insurance premiums.

    • 76% of California HMO plans and 65% of PPO plans have copays of $10-$20
    • Less than 1% of all plans offer $5 copays, but over 25% of these plans obligate copays of greater than $20.
    • 25% of California’s employer sponsored plans are high deductible plans of $1000 or more.

The bottom line is that through elevated deductibles and greater out-of-pocket expenses employers are passing costs on to employees.

In conclusion, if employers are serious about reducing their 2012 health care costs, they should be proactively involved in reviewing and implementing creative insurance programs for their employees. In our next post, Health Care Trends Part 2, we review three creative solutions.

(This post is based on the webinar, 2012 Health Care Updates, presented by Peter Duncan, partner at Sidles Duncan and Associates in January, 2012)

The Rise of Discrimination Lawsuits and How to Avoid Them

Thursday, February 9th, 2012

As we move further into 2012, employers must take note of a disturbing trend in the human resources arena: the persistent rise of discrimination-related lawsuits. While employee lawsuits and litigation-hungry lawyers are nothing new to American businesses, the dramatic increase in discrimination lawsuits demands that employers take note. Challenged with keeping their business afloat, most employers don’t have the time or resources to adequately stay abreast of this alarming trend.

The U.S. Employment Equal Opportunity Commission (EEOC) recently released their “charge statistics” data for 2011. Charge statistics refers to claims filed by employees for the various forms of discrimination, as enforced by the EEOC. The EEOC reported that in 2011 they received a total of 99,947 charges, the highest in the agency’s history. This figure represents a whopping 32% increase in just 5 years, when “only” 75,768 charges were filed in 2006.

Common Lawsuits

The most common lawsuit over the past 3 years has been Retaliation lawsuits with 36,258 charges, accounting for 37% of lawsuits filed. It is reasonable to assume that during a tight economy when layoffs were common, disgruntled employees sued their employers for retaliation, hoping to recoup some money in return for their termination. Retaliation claims are followed closely by Race (35,890 claims), Sex (29,029 claims) and Disability (26,165 claims).

What Employers Can Do

While many small to mid-sized businesses do not employ a dedicated Human Resources Manager, there are still basic steps all employers can take to significantly minimize the chance of facing a discrimination lawsuit.

  1. Know the law. It may sound easier-said-than-done, but there is no excuse for a manager or executive in today’s environment to be ignorant of the law. Of course, there are complicated scenarios that may require either professional or legal input, but many of the laws are simple to understand and implement. Send your managers for training, take a course or simply research the information online.
  2. Be the consummate role model. Always be professional in your behavior at work and begin by treating all employees with courtesy and respect. If we recognize that we share the workplace with others who may different than us, but that we also share a common goal – the success of the business – we will be a lot further down the compliance road than you may think.
  3. Respond immediately to any and all complaints. Train your managers to be aware of the environment around them and to address any and all inappropriate acts, misconduct or employee behavior. Take all complaints seriously, document everything and take the appropriate follow-up steps with HR or legal counsel.

As the trend of employment lawsuits doesn’t seem to turning around in the near future, employers should enforce management’s awareness and knowledge of employment laws in 2012 to ensure their business doesn’t become the next statistic on the EEOC’s annual report.