Archive for June, 2012

Ergonomic Safety Basics: Free Webinar THIS Thursday

Tuesday, June 26th, 2012

We tend to think of the office as a relatively safe work environment; however, routine activities such as typing and using the computer mouse can sometimes lead to costly and disabling repetitive motion injuries. Fortunately, developing a good understanding of ergonomics and implementing pro-active ergonomic measures can help to reduce the chance of these types of injuries.

Join us for this complimentary webinar this coming Thursday, June 28 at 12pm PST, as we learn to:

  1. Identify ergonomic risk factors;
  2. Recognize signs and symptoms of musculoskeletal disorders;
  3. Perform basic evaluation of a computer workstation and implement ergonomic improvements.

This webinar is presented by Sara Richards, CPEhr’s Senior Loss Control Manager.

Please note: This webinar DOES NOT qualify HRCI Credits.

Register today!

Ergonomics Basics

Date: Thursday, June 28, 2011
Time: 12pm – 1pm (PST)

New Survey Analyzes Insurance Brokers’ Views on Health Care Reform and Other Trends

Monday, June 25th, 2012

With the Supreme Court poised to issue a decision on the Affordable Care Act (ACA) later this week, the future of the healthcare market is once again on top of our minds. Employers in particular will be watching the case carefully, as the decision will significantly impact the way they offer insurance to their employees.

While we don’t yet know the future, we do know the present. The Kaiser Family Foundation conducted a comprehensive survey of 500 health insurance agents and brokers throughout the country earlier this year, analyzing their outlook on future market trends and the impact of the ACA. The survey finds that many agents are experiencing significant increases in small business health insurance premiums and deductibles.

- 39 percent of agents say they expect premiums to increase between 11% and 20% in 2012.
- 33 percent expect them to increase between 6% and 10%.
- 51 percent of agents report that the most common deductible amount for single coverage plans today is $2,000 or more, compared to 20 percent who say deductibles were in this range two years ago.

An interesting finding of the survey indicates that agents overwhelmingly oppose the ACA. 73% report they have an unfavorable view of the health reform law, while in contrast, only 40% of the general public say they oppose to the law.  This high opposition by agents is likely related to the fact that three out of four believe they will do worse financially under healthcare reform.

As a small business, health insurance premiums is one of the most significant employee-related cost centers. It is helpful to stay abreast of changing trends and remain proactive in minimizing insurance premium increases. CPEhr has prepared a comprehensive white paper reviewing the current trends in the health care market and how these trends are likely to impact small employers in the months, and years, to come.

Download your free copy today. 2012 Employer Health Care Trends

Team Dynamics, Part II: Building Successful Teams

Monday, June 18th, 2012

Continuing our discussion of maximizing team efforts in the workplace, let’s examine some key traits for building a successful team, the ideal communication style of a team leader and the causes, ramifications and possible solutions of team conflict.

Key Traits for Building a Successful Team

Several attributes are essential for members attempting to build teams that will be constructive and productive:

  • Understanding Relationships:  Willingness to trust others and value each individual’s contribution to the whole picture. Those who understand relationships will maintain respect for their coworkers, be cooperative, supportive, promote effective communication, share credit and avoid assigning blame.
  • Integrity: Upholds values and ethics that influence an individual to behave in an honest and impartial manner.
  • Accountability: Recognizing that one’s actions affect others and therefore striving to deliver solid support and high quality work. Team members with accountability won’t complain and blame others, but accept responsibility for their part in the overall picture.
  • Adaptability: The ability to continuously perform even during times of change or challenge, as well as adjusting one’s mindset and behavior to accommodate new circumstances. Adaptability is comprised of two basic elements: flexibility and versatility. Flexibility consists of one’s willingness to adapt and change one’s attitude toward oneself, toward others and toward the encompassing environment. Versatility is one’s personal aptitude, or capacity, to adapt and is based on a complex combination of mental and emotional abilities.
  • Problem Solving: Zeroes in on problems, not symptoms. Using logic and common sense, develops solutions to problems.
  • Communicative: Appreciates that teams flourish by means of ongoing and continuous communication and information flow.

Leadership by Example

The manner in which a manager communicates will bear directly on team morale, motivation and conflicts. The more professional and clear the communication, the higher the morale and motivation, and the lower the conflict. The way a team leader treats the team is directly proportional to the conduct between team members.

When forced to make a point, managers must be careful to maintain assertive, rather than aggressive communication. Assertive communication occurs when one clearly defines one’s needs while maintaining a considerate and respectful attitude toward the listeners. Aggressive communication reveals an attitude that usually elicits a defensive reaction.

Team Conflicts

Conflicts within a team can have a very detrimental effect on morale and performance. Conflicts shift the focus away from the goals of the team and negatively impact productivity.

Conflicts can develop for a variety of reasons: strong disagreement between team members concerning a specific issue, varying work styles or approaches, rivalry for promotions or “power struggles” and personal dislike or incompatibility.

Solutions

When should a team leader step in to deal with a conflict? When either the disagreement is interfering with work, or when employees can’t resolve their own differences.

The team leader should:

  • Speak privately with each employee. Allow them to vent their frustrations and then explain how their behavior is disruptive.
  • Don’t dismiss their points as petty or foolish, don’t jump to conclusions and don’t take sides.
  • Do try to identify the problem behind the conflict by asking questions.
  • Ensure that you and the involved employees have come to an understanding regarding what the actual problem is.
  • Request that they propose solutions that will bring about win-win situations for all involved (this should incorporate the company’s interests first and foremost).
  • Write up the agreement and set up a time table for achievement.
  • Do not allow blame, accusations or other negative bluster.
  • If employees won’t or can’t settle the matter, the manager must impose a resolution. In the event that this possibility may occur, be prepared with a solution on hand.
  • Once a solution has been proposed, make sure to enforce it.
  • Clarify any potential disciplinary action and if discipline becomes necessary, be sure to follow through.  Turning to disciplinary action should be a last resort; managers should rather encourage resolution.

Managers who recognize the challenges, and benefits, of creating, supporting and empowering successful teams will experience the full benefits these groups can bring to their organization.

Understanding Team Dynamics

Wednesday, June 6th, 2012

Does effective teamwork impact productivity and financial gain within a company? The answer is yes, at least according to organizations such as YMCA, Harvard University, Dunkin’ Donuts and General Electric, among many others. These companies have come to believe in the power of effective teamwork and have aggressively promoted team building within their organizations.

What is a Team?

A team is a group of people who work collectively toward a common goal.

Successfully performing teams maintain visions, missions and goals:

  • Vision: a company’s projected status in 3-5 years.
  • Mission: 2-3 sentences describing the team’s objective and how it will be achieved. Often an ethical assertion will be included.
  • Goals: prioritized and achievable measures for completing the mission.

Team members must discuss, comprehend and agree to the overall vision and mission.

Why Do Teams Exist?

As the famous saying goes, “The whole is greater than the sum of its parts.” Teams are more efficient at accomplishing change, and in a team setting creativity is greatly enhanced, producing incredible results. The positive feelings that most people experience while working on a team generally stimulate development and growth. Merging the efforts and unique talents of individuals to achieve constructive goals can be an extremely positive and rewarding experience, motivating team members to continuously strive for greater successes.

Team Members

Most team members will generally fall into one of four personality categories. Understanding the individual styles and characters of team members can allow employers to maximize each person’s talents and potential.

  • Counselor – Counselor types relate well to people, would rather listen than speak and only speak deliberately after much thought. They are motivated when others relate to them pleasantly and support their feelings. Counselors fear confrontation.
  • Analyst – The analytical types are generally self-contained, organized, measured, speak slowly and deliberately and have a system for everything. The pace is slow and systematic, but time management effective. Motivate them by recognizing and discussing their precise and accurate accomplishments and be exacting and detailed with them. Analysts fear embarrassment.
  • Entertainer – Entertainers are friendly, open, direct, creative and informative. Speech is fast paced and spontaneous and they enjoy stimulation and new ideas. Employers can motivate them by using visual language, enabling them to entertain, be entertained and supporting their ideas. Entertainers fear boredom.
  • Director- Director types “get it done.” They are achievement oriented, self-contained and direct. Speech and actions are fast-paced and to the point. Motivate director types by supporting their goals, acknowledging their achievements and speaking about your own goals. Directors fear loss of control.

Successful Teams

Successful teams are fostered when team members maintain respectful, clear communication and entertain willingness to adopt professional attitudes.

Accepting and valuing differences among team members is critical for determining how to manage conflict and maximizing individual potential. Even with an understanding of the diverse individuals an employer encounters, it is important to understand that one cannot possibly control one’s entire environment. An employer should pinpoint where they can have influence and also recognize where they should let go.

Building the Team

How does one effectively build a team?

Define global team goals, and then break them down into smaller mini-goals. In defining each member’s role, consider the various personality types and match up appropriate styles with each area of expertise.

By means of consistent and clear communication, routinely remind teams of their goals, inspire them to reach for new heights, be aware of their individual as well as group contributions and ensure that each member is valued for their integral contributions to the company.