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Customer Service Training |
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Course Overview | |
Curriculum Will Include |
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What is Customer
Service? |
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The Customer Service
Rep - A unique employee |
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The Golden Rule |
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Customer Service: Can
it make or break a company? |
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Barriers to good
Customer Service |
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Basic elements of good
Customer Service |
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QUIT (Quit Taking It
Personally) |
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LAST (Listen,
Apologize, Solve, Thank) |
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Long term benefits of
great Customer Service |
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| Who Should Attend |
Who is really in charge at your office?
Every office has it's "problem children" and their attitudes and games
can severely disrupt the office dynamics, reducing morale and negatively
impacting productivity.
Is it performance or personality? With the right tools, managers and
supervisors can virtually regain managerial control of the office
dynamics and develop techniques to prevent future scenarios.
Every manager and supervisor interested in developing their managerial
skills and interpersonal strengths, improving the office environment,
and increasing productivity should attend.
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| | | | | | | | | | In over seven years of | | | | working with CPEhr, I have seen the growth in service that has come to define CPEhr as a world class service organization. CPEhr personnel touch the lives of every employee and treat each person's | | | | problem as if it were
their own. | | | | | | | | CFO,
Taxi and Dispatch Services Cooperative | | | | | | | |  | | | | | |
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