Are you taking the right approach to workplace squabbles? Read the following four statements and mark each one “True” or “False.” Then check your answers below.
- When you begin to discuss an unpleasant situation, you should not leave until you resolve the problem. True or False?
- You should begin a conflict discussion by stating your position and presenting a solution. True or False?
- Once you realize that you have a problem, you should confront the person as soon as possible. True or False?
- False, if a co-worker becomes irate, irrational or defensive, you should agree to continue the discussion later. A person in that condition is unable to negotiate or seek solutions.
- False, stating your problem with the person is likely to trigger a defensive reaction. Instead, describe the negative effects the situation is having on your working relationship and on the team as a whole. Then ask your co-worker to suggest solutions.
- False, you should never enter a conflict discussion unprepared. Once you identify a problem, observe your interactions for a week or so and document the circumstances. That way, you will be prepared to offer specific examples.
Source: Communication Briefings- November 2010