Course Overview Curriculum Will Include Characteristics of good business writing Accuracy, timeliness, consistency What is “plain English”? How to match your communication to your readers Use of words for maximum effect Development of efficient sentences and paragraphs The steps to effective writing Common grammatical errors Samples of effective letters, memos, e-mail, job procedures, guidelines and [...]

Course Overview Curriculum Will Include Manage yourself; manage others Performance, behavior, personality: What’s the difference? Tyrants, Weepers, Space Cadets, Wise Guys, Lifers How to discover the root of performance problems The high cost of low morale What is Employee Relations? Corrective action vs. coercive force There is a win-win solution! Who Should Attend Who is [...]

Course Overview Curriculum Will Include What is Customer Service? The Customer Service Rep – A unique employee The Golden Rule Customer Service: Can it make or break a company? Barriers to good Customer Service Basic elements of good Customer Service QUIT (Quit Taking It Personally) LAST (Listen, Apologize, Solve, Thank) Long term benefits of great [...]

Course Overview Curriculum Will Include What diversity is What diversity is not Why it is important to talk about diversity How to effectively utilize diversity Legal aspects and requirements that drive diversity Who Should Attend What does Generation X mean? What are the needs of Generation Y/ Baby Boomers? Can they ever get along? How [...]

Course Overview Curriculum Will Include The benefits of effective communication Why communication breaks down Non verbal communication NLP- Neurolinguistic Programming What is the message? The Art of Effective Criticism: Diplomacy and Tact How to develop the skills of a powerful communicator Who Should Attend Perfect policies, well-designed strategies, the greatest of intents are of no [...]

Course Overview Curriculum Will Include Two main styles of interviews The many different set-ups for interviews A meaningful AND legal interview 6 interview questions you need to ask How the ADA affects the way you handle interviews 10 selection mistakes Who Should Attend The average cost of turnover is approximately 40% of the annual salary. [...]

Course Overview Curriculum Will Include The scope of workplace violence What are the policy requirements To recognize warning signs of violent behavior How to take appropriate action Who Should Attend Workplace violence has emerged as an important safety and health issue in today’s workplace. It’s most extreme form, homicide, is the 3rd leading cause of [...]

Course Overview Curriculum Will Include The Challenge of Time Management Multitasking: pros and cons Analyzing how you spend your time How to organize the workday more efficiently How to stick with the schedule Is it time to delegate or hire? Who Should Attend “No one has enough time, but everyone has all there is” –Anonymous [...]

Course Overview Curriculum Will Include Objectives of performance appraisals How to define goals and standards How much preparation should go into each appraisal How to set measurable expectations Methods of motivating employees Pitfalls to avoid How to handle special situations How to use appraisals for strategic planning How to turn appraisals into continuous feedback How [...]

Course Overview Curriculum Will Include Federal and State Regulations ho is eligible for FMLA leave How to determine qualifying events How much notice an employee must provide What kind of certification you can require How benefit issues must be handled When intermittent leave can be taken When reinstatement can be denied or delayed When termination [...]

As an employer, it is critical that you stay abreast of the ever-changing laws that affect your business. Through CPEhr University, complimentary educational webinars are offered on a monthly basis. These monthly seminars cover a wide range of Human Resource topics that are critical for the continued success of your business operation and are offered [...]

Course Overview Curriculum Will Include The laws that prohibit unlawful harassment in the workplace pecific forms of harassment How to prevent harassment and hostile environments Employees responsibilities and rights Employers responsibilities and rights Managerial tools and techniques Consequences of harassment suits What to do in the event of a harassment charge Who Should Attend By [...]

Course Overview Curriculum Will Include Motivational techniques and increased profits What motivates your employees? Are you “walk in the walk”? Management accountability How to encourage employees to reach their highest potential: coaching, mentoring and teamwork How the ADA affects the way you handle interviews 10 selection mistakes Who Should Attend Employee morale directly impacts the [...]

Course Overview Curriculum Will Include Why safety is so important What is OSHA? What the law requires Keeping accurate records 10 ways to keep your employees safe Safety begins before you hire Getting employees involved Who Should Attend Hazardous materials, ergonomics, accidents, cell phone liabilities, fires, toxic gases, just to name a few, are enough [...]