Customer Service Training

Course Overview

Curriculum Will Include

  • What is Customer Service?
  • The Customer Service Rep – A unique employee
  • The Golden Rule
  • Customer Service: Can it make or break a company?
  • Barriers to good Customer Service
  • Basic elements of good Customer Service
  • QUIT (Quit Taking It Personally)
  • LAST (Listen, Apologize, Solve, Thank)
  • Long term benefits of great Customer Service

Who Should Attend

Who is really in charge at your office? Every office has it’s “problem children” and their attitudes and games can severely disrupt the office dynamics, reducing morale and negatively impacting productivity.

Is it performance or personality? With the right tools, managers and supervisors can virtually regain managerial control of the office dynamics and develop techniques to prevent future scenarios.

Every manager and supervisor interested in developing their managerial skills and interpersonal strengths, improving the office environment, and increasing productivity should attend.

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