Managing Difficult Employees

Course Overview

Curriculum Will Include

• Manage yourself; manage others
• Performance, behavior, personality: What’s the difference?
• Tyrants, Weepers, Space Cadets, Wise Guys, Lifers
• How to discover the root of performance problems
• The high cost of low morale
• What is Employee Relations?
• Corrective action vs. coercive force
• There is a win-win solution!

Who is really in charge at your office? Every office has its "problem children" and their attitudes and games can severely disrupt the office dynamics, reducing morale and negatively impacting productivity.

Is it performance or personality? With the right tools, managers and supervisors can virtually regain managerial control of the office dynamics and develop techniques to prevent future scenarios.

Every manager and supervisor interested in developing their managerial skills and interpersonal strengths, improving the office environment and increasing productivity should attend.