Sign up to receive breaking employment news and Human Resources information.

HRCI_ApprovedProviderSealEach month, CPEhr offers free online human resources training as a complimentary service to small and mid-sized business owners. We currently offer over 30 topics on a wide range of HR subjects.


On-Demand Webinar Archive

Access a selection of previously recorded webinars below. If you have difficulty viewing an archived webinar, you may be required to download a special Codec, available here.

(Webinars indicated with an asterisk (*) qualify for 1 hour of general HR recertification credits upon completion of the webinar.)



California Workers’ Compensation Legislative Updates

under constructionCalifornia employers have endured a workers’ compensation roller-coaster over the past few years with dropping rates and rising rates, the passing of new regulations and the updating of old ones.

Join us on July 30th when we bring you the latest legislative and regulatory developments coming from Sacramento that will impact your claims, just as California lawmakers’ head into the summer recess.

In this 60 minute complimentary webinar we cover:

  • A brief history of the California workers’ compensation market;
  • Recent industry trends;
  • The latest workers’ compensation legislation;
  • Recent regulatory changes, as per SB 863, including the copy service fee schedule, the proposed interpreters’ fee schedule, the home care fee schedule, and more!

Note: This webinar DOES NOT provide HR recertification credits.

Download Slides


Effective Interviewing


Smiling businessman holding folder during an interview

“Hire in haste, regret in leisure.”

We have all been in a position at one time or another where we thought we had the right candidate but we were wrong. This webinar will cover the key areas of interviewing and selection, an area where many interviewers fail.

This complimentary 60 minute webinar will cover:

  • How to identify the right candidate
  • Creating thoughtful questions
  • Understanding why you have selected those questions
  • The best answers to look out for

Note: This webinar qualifies for 1.0 HR recertification credits.

Download Slides


 

Exempt, Non-Exempt or Independent Contractor?

Businessman

Class action and collective lawsuits involving Wage and Hour violations (FLSA) have been on the rise over the past decade. Some of these disputes result in multimillion-dollar verdicts.

The U.S. Department of Labor estimates that approximately 70 percent of employers violate the FLSA’s classification requirements.

It is crucial that employers reevaluate their classification practices. Whether a worker or employee is exempt, non-exempt or an independent contractor, there are very specific rules and guidelines that must be made before these important decisions are put into action.

This complimentary 60 minute webinar will cover:

  • The definition of Exempt and Non-Exempt Employees;
  • The different exemptions;
  • What determines if a worker can be classified as an Independent Contractor;
  • How to legally classify your employees
  • The risks and costs of misclassifying workers.

Note: This webinar qualifies for 1.0 HR recertification credits.

Download Slides


Understanding the Generations

old youngWith up to four generations presently working side-by-side  in the workplace, there is ample opportunity for conflict between the various groups. The goal of this training is to encourage employees to focus on “opportunities” presented by such differences rather than be opposed to them.

This 60 minute webinar covers:

  • How to effectively utilize age diversity and develop a “knowledge transfer” mentality
  • Creating and sustaining a high performing workforce by tapping into the four generations in the workplace

Note: This webinar qualifies for 1.0 HR recertification credits.

Download Slides


How to Conduct Legal Investigations


It today’s complex employment environment, it is inevitable that at some point in their career, a supervisor, manager or HR representative will have to conduct a workplace investigation. A thorough investigation is instrumental in supporting legal employment decisions and can provide a formidable defense in the event of an employee lawsuit.

This 60 minute complimentary webinar discusses:

  • The 9-Step process of conducting an investigation
  • Typical questions to ask
  • Pitfalls to avoid.

Note: This webinar qualifies for 1.0 HR recertification credits.

Download Slides


The Basics of Harassment Training

While anti-harassment training is not required under federal law, many states have enacted various laws and legislation requiring harassment training for their management and staff. Even if your state does not require it, harassment training is essential to educating your employees, protecting your business, and minimizing or avoiding punitive damages in sexual harassment lawsuits.

This 60 minute complimentary webinar discusses:

  • The history of required training in the US and various states;
  • What should be included in any effective harassment training;
  • The value and benefit of training, and;
  • The potential consequences if training is not implemented.

Download Slides


PEOIs it Time to Outsource Your Human Resources?

For decades, small employers have grappled with the tug-of-war of two opposing forces, both crucial to their survival:

1. Investing valuable personnel and resources on developing a stable, profitable business, and;

2. Utilizing precious time and energy managing thousands of labor laws and employment regulations.

From Obamacare and Workers’ Compensation, to harassment, discrimination and fair-pay regulations, the volume of employment-related laws has skyrocketed in the past 20 years. Small employers with little or no spare resources to focus on these matters are understandably overwhelmed.

Human resources outsourcing is one of fastest growing sectors of the outsourcing industry. Through the crash of ’08 and ’09, and continuing through the sluggish economy, employers – by the thousands – are turning to Human Resources Outsourcing companies to help reduce employment risks, slash HR overhead and improve productivity.

This 60 minute webinar will discuss the challenges facing employers in today’s economy, and how outsourcing various human resource functions can significantly help alleviate those challenges.

Download Slides


Great Customer Service

As we approach the holidays, retailers and service providers are gearing up for a profitable sales-season. But are they putting in as much time into training their staff as they are in stocking inventory and designing clever marketing ads? For every unhappy customer who complains, there are 26 others who say nothing and simply take their business elsewhere. The importance of superior customer goes without saying, but how does a manager, a supervisor, a business owner impress this upon the team?

In this complimentary webinar we:

Discuss the ABCs of great customer service;
Review the tools to help your team become great problem-solvers;
Take a look at the steps that each customer service rep – and each employee – should understand and put to work.


conflict resolutionConflict Resolution

Conflict at work is an inevitable truth. At times, it may be healthy and creative. However, more often than not, conflict is disruptive and blocks the ability of individuals and teams to work together.  A key management skill is knowing how to prevent excess friction between employees, and how to diffuse conflicts when they occur.

In this 60 minute, complimentary webinar we will:

  • Identify the critical skills necessary to effectively resolve conflict,
  • Review the various types of solution techniques
  • Specifically discuss the best and worst management approaches

Download Slides


Managing Difficult Employees

119547817Though most teams work harmoniously together, there are times when a “bad apple” or a difficult individual surfaces. This can create a ripple effect throughout the team or department and lead to negative repercussions.

Difficult employees require the immediate attention on the part of leadership to correct their negative performance or behavior.

This 60 minute, complimentary webinar will discuss:

  • The types of difficult employees management might encounter
  • How to approach difficult employees
  • The methodology to develop a plan to correct negative behavior
  • How to prevent these issues from occurring in the first place!

Download Slides


Heat Illness Prevention

“Heat Illness” is any serious medical condition that results from the body not being able to cope with a particular heat load. It includes heat cramps, heat exhaustion, heat syncope and heat stroke. In the summer months, when many employees work outdoors for extended periods of time, heat illness is a very common – but preventable – work-related injury.

In this 6o minute webinar we will cover:

  • —Understanding the definition of heat illness
  • —The requirements of the Cal/OSHA Heat Illness Prevention Standard (Title 8 §3395)
  • How to recognize heat illness causes and symptoms
  • —Heat illness risks in indoor and outdoor work environments as well as personal risk factors
  • —Steps that can be taken to prevent heat illness

Download Slides


unionsHow to Prevent Unionization

Unions and unionization are terms that send ripples of fear through management. Unions are big business and as is true with all big businesses, there is always a push to increase the market share.

This webinar will address the common reasons employees seek out unions and the simple steps that management can take to engage the employees and prevent the unionization of the business.

Download Slides

 


communicationHow to Improve Communication

Communication is the cornerstone upon which all relationships, all business, and all exchange of information depends. Unfortunately, this vital and necessary tool is often poorly used, creating misunderstandings rather than improving understanding. Communicating in a clear and understandable manner will have a positive and far-reaching impact on your business.

This webinar addresses the best type of communication to employ and how to avoid the pitfalls that may occur through poor communication skills.

Download Slides

 


The Coaching Process

The success of every company depends on the knowledge, skills and stability of its staff. From supervisory levels to entry level employees, at one time or another, all employees need additional guidance, support and training.  The process of coaching is a time-tested method of staff development that has long-term, positive results when understood and properly utilized.

This webinar covers:

      • An overview of the Coaching Process
      • Discuss the differences between training, coaching and mentoring
      • Outline the skills necessary for an individual to be an effective coach
      • The value of coaching.

Download Slides


way to successEffective Orientations

While orientations do provide an opportunity for the necessary paperwork to be completed for newly hired staff, the true value of an orientation goes far beyond paper processing. It is the first formal opportunity for an employee to perceive and adjust to an organization. Orientation should make new employees feel welcome and provide them with the information they need to begin their new jobs safely and productively. So it is essential that you know how to make the most of the orientation process and get your new employees off to a good start.

In this webinar we discuss how to:

          • Understand the purpose of an orientation process
          • Determine the parties involved
          • Define what should be included
          • Introduce the steps of an effective orientation

Download Slides