Any large group of people working together is going to run into some kind of conflict. This is a normal part of a lot of interactions, but it can also lead to problems if an issue remains unaddressed. This is particularly difficult in the workplace because people may be excellent employees, but at the same time, they can be very bad communicators. Since communication often is not an explicit part of people’s jobs, it helps to have HR personnel to monitor and manage conflict. However, there are a few reasons that outsourcing HR could be better for conflict and could help people come to better and faster resolutions.
Reason 1: Outsourcing HR Reduces Bias
Biases can easily creep into most interactions, and they can make any kind of conflict resolution seem unfair. The worst part is that sometimes biases can be entirely subconscious, so they are very hard to escape. This is especially true in situations where the HR department works alongside other employees in the same office. As people rub shoulders, they are going to get to know some people better than others, which makes neutral decisions much more difficult. Outsourcing HR can give your company a neutral third party who can make decisions and manage conflict without the personal biases that might get in the way of a fair resolution.
Reason 2: You Get Better and Faster Resolutions
With the neutrality that comes with outsourcing HR, your company can also start to come to resolutions that are better for everyone involved. If people are personally close to the issue that is causing the conflict, it can be difficult to see what would actually work to resolve the issue. On the other hand, a group that has less of a stake in the issue is going to be able to see solutions that other people may have missed. On top of that, because of the distance of an outsourced HR department, they will likely be able to come to a resolution faster than anyone would if they are continually looking at the same issue again and again and finding no solution.
Outsourcing HR has multiple benefits, but when it comes to conflict resolution, having a group with some distance from both the issue and your employees can help make conflicts easier to manage. Of course, conflict isn’t ever going to go away, but with outsourcing HR, it can be managed quickly, efficiently, and in a way that is fair for everyone involved.